At Rankloomix, we deliver digital marketing services and online college event management. Since our work involves time, strategy, and creative resources, please read our cancellation and refund policy carefully before placing an order or signing a service agreement.
All our services are digital and service-based in nature. Once work has commenced or deliverables have been shared, refunds may not be applicable. Please review project scope carefully before confirming.
1. Cancellation by Client
- Before project commencement: Full refund of any advance paid, minus a 10% processing/administrative fee.
- After project commencement (within 3 days): 50% refund of the amount paid, provided no deliverables have been shared.
- After deliverables have been shared: No refund. Services rendered are considered consumed.
- For ongoing monthly retainer services: Cancellation must be communicated at least 7 days before the next billing cycle. No refund for the current billing period.
2. Cancellation by Rankloomix
In rare circumstances, Rankloomix reserves the right to cancel a project. If we initiate cancellation before work begins, a full refund will be issued within 7 business days. If cancellation occurs mid-project due to unforeseeable circumstances, a proportional refund will be issued based on work completed.
3. Refund Eligibility for College Events
- Event cancellation by organiser (Rankloomix): Full refund to all registered participants within 7 business days.
- Participant withdrawal before event: 75% refund if cancelled 5+ days before the event; 50% refund if 2 - 4 days before; No refund within 24 hours of the event.
- No-shows: No refund will be issued for participants who do not attend without prior notice.
4. Non-Refundable Services
The following are strictly non-refundable:
- Consultation fees and strategy sessions
- Completed SEO reports, audit documents, or content deliverables
- Paid advertisement spend (Google Ads, Meta Ads - managed on client's behalf)
- Domain, hosting, or third-party tool subscriptions purchased on behalf of client
- Event registration fees after the event has occurred
5. Refund Process
To request a refund or cancellation, email us at contact@rankloomix.in with your order details and reason. Approved refunds will be processed within 7 - 10 business days to the original payment method.
6. Disputes
If you believe a refund has been incorrectly denied, you may escalate the matter by contacting us directly. We are committed to resolving all disputes fairly and promptly. Any unresolved disputes shall be governed by the laws of India.